Coaching and Publishing

  • No. Coaching is not therapy and does not replace mental health treatment. Coaching focuses on personal and professional development. Therapy addresses clinical concerns and is provided separately through Fearless Journey Counseling & Consulting PLLC.

  • Publishing support includes guidance on structure, clarity, voice, branding, and reader connection. It does not include ghostwriting or guaranteed book sales.

  • I provide developmental guidance, clarity feedback, and structural support. Line editing and proofreading are separate servicesn

  • Yes. You may cancel at any time. There are no penalties for canceling, and your deposit will simply remain non‑refundable.

  • Yes. You may reschedule your session as long as you provide at least 1 hour notice. Rescheduling is done through the scheduling system or by contacting me directly.

  • No‑shows are fully covered by the required deposit. The deposit compensates for the reserved time and preparation, so no additional fees are charged.

  • Yes. Focused Coaching sessions include an intake form sent to your email. This form must be completed at least 2 hours before your appointment so I can prepare effectively.

Digital Products

  • After purchase, you’ll receive an email with your download link. You can save the file to any device.

  • Contact me and I’ll resend the correct file at no additional cost

  • Yes. Email me with your name and order # and I’ll resend your files.

  • You may use your PDFs for personal use and educational use with your clients. You’re welcome to print them, share them with your clients during sessions, or incorporate them into your own teaching or coaching work.

  • You may share the files informally if needed, but they cannot be reproduced, repackaged, or used to create new products. The content must remain in its original form.

  • No. Production for resale, redistribution, or creating new commercial products from my materials is strictly prohibited. All digital products are protected intellectual property

Communication

  • I typically respond within 24–48 hours during business days

  • Yes. I offer brief check‑ins through email between sessions. These are meant for quick clarifications or small updates, not full coaching conversations.

  • Yes. I’m developing a subscription‑based text access option. Subscribers will be able to message me during designated “office hours” for real‑time support. This service will launch once the system is fully set up.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • The best way to reach me is through the Contact Me link at the bottom of the website or by emailing cliffard@cliffardmayocc.com. Both options go directly to my business inbox.