All PDF and digital product purchases are non‑refundable. Because these items are delivered instantly, they cannot be returned or exchanged. If a file is corrupted, incomplete, or fails to download, I will gladly resend the correct file at no additional cost.

Coaching sessions are non‑refundable. Each appointment is built on professional preparation, expertise, and time reserved specifically for you. Because coaching is a knowledge‑based service, refunds are not issued based on personal satisfaction or perceived value. Once a session is booked, that time is held exclusively for your appointment.

Clients may reschedule within the allowed window set in the scheduling system. Missed appointments or late cancellations are not eligible for refunds or credits.